General condition of sale
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General condition of sale
VALIDITY OF CONDITIONS: unless otherwise agreed upon and explicitly accepted by us in writing, only our conditions of sale are valid, and therefore they cancel and replace any Customerís purchasing conditions without need for any written notice.
RESERVATION ON PRICES: prices quoted in the price list, offers and order confirmations are not binding and they can be updated on the basis of the production costs in force on the day of delivery.
INVOICING: due to administrative reasons, orders amounting to less than 100.00 Euro cannot be accepted.
DELIVERY TERMS: unless otherwise agreed upon and accepted in writing, delivery terms are not binding.
PAYMENTS: payments are to be made exclusively at our registered office within the terms agreed upon. In the event of delayed payment, we shall be entitled to charge default interest at the current commercial rate.
RETENTION OF TITLE: even though delivery is accepted, the goods shall remain our own property (goods under retention of title) until payment has been completely settled.
RETURNS OF GOODS: returns of goods are not accepted unless previously authorized in writing; returns shall be ex our works and the Customer will be charged for any other possible expense paid for by T.E.R. srl.
TRANSPORT AND SHIPPING: The goods are delivered Ex Our Works (Incoterms 2010). We are released from any obligation upon collection of the goods by the carrier. The goods travel at the Customerís exclusive risk and peril. In case of carriage paid, T.E.R. will choose a shipping partner, but we will not be held responsible under any circumstances. Shipping insurance is not provided unless explicitly requested by the Customer and it must be at his own expense and risk. Upon receipt of goods, the Customer shall check them and, in case of failure or defect, he shall put claims forward to the carrier.
WARRANTY: before being shipped, all products are checked to guarantee there are no material or manufacturing defects. Within 12 months from the date of shipment, we guarantee the replacement of the products or components having proven manufacturing defects imputable to T.E.R., as long as we have been informed in writing during the period of validity of the warranty. The warranty on products can be extended up to 18 months from the date of invoice subject to previous agreement with T.E.R., and it implies an increase of 5% on the price of the product. SIL1 products are covered by a 24 months warranty from the date of invoice. Warranty is not applicable to products that have been tampered or damaged for reasons T.E.R. srl cannot be held responsible for, nor to products that are used for applications differing from the limits of use detailed by the standards and/or by T.E.R. srl ís catalogues and/or official documents. Since the Customer is responsible for the assembly, electric connections, use and any other operation regarding the products, T.E.R. srl can only guarantee its products and not the complete installation or system. T.E.R. srl disclaims any obligation to compensation for direct or indirect damage or for loss of profits in case of claims regarding its products, even when they have been replaced or repaired free of charge.
CLAIMS: claims are valid only if made in written and forwarded to T.E.R. srl by mail or using the online form.
LAW COURT: disputes are under the jurisdiction of the Court of Lecco.